Learn about and download the Symantec Diagnostic Tool (SymDiag), which helps identify common issues, gathers data for support-assisted troubleshooting, and links to additional support resources.
sudo chmod +x ./symdiag.run
SymDiag for macOS is not available. Instead, download the GatherSymantecInfo tool.
The Symantec Diagnostic Tool (SymDiag) is a multi-product, multi-language diagnostic, and security analysis utility. SymDiag is provides self-help support for Symantec product technical issues, zero-day threat analysis, best practice recommendations, and proactive services to customers.
If you require further assistance, SymDiag lowers the level of effort and increases efficiency by automating data gathering and support case submission.
In this release we have added support for Symantec Management Platform. This includes self-help reporting, Information page report and data collection for support.
Also in this release we have broken out the Web Security Service as a separate product in the UI. This product contains its own data collection and self-help reporting and is automatically selected when colecting data for WSS Agent.
With this release we have completed fixes and enhancements including...
Symantec Endpoint Protection Information report Communications sections for...
Sylink (on-premise SEP 14 RU1 and earlier)
CVE -- Communicator for Virtal Environments (on-premise SEP 14 RU1 MP1 and later)
CAF -- Common Agent Framework (Cloud SEP 15)
Product Version Updates
Endpoint Protection 15
Endpoint Protection Cloud
SymDiag supports the following Symantec products:
*SymDiag includes reporting on license status for this product. See About the Licensing Dashboard in SymDiag.
SymDiag runs on the same Windows operating systems that Symantec products that function with SymDiag support.
On Windows 2008 R2 Server Core, run SymDiag with the following command-line switch:
The following x86 and x64 Linux distributions are supported.
|RedHat Enterprise Linux||6.5|
|Novell Open Enterprise Server||11.0|
SymDiag for macOS is not available. Instead, download the GatherSymantecInfo tool.
SymDiag comes with many command-line parameters, and you can remotely deploy SymDiag.
Before contacting Support, you can identify Symantec product issues, licensing status and identify best-practice configurations of your Symantec product. You can also attempt to identify suspicious files and start an investigation into whether they are zero-day threats.
You can run SymDiag on computers to produce self-help solutions, as well as collect data for support cases with Symantec.
You should use SymDiag to gather data on relevant computers for support cases with Symantec. SymDiag lets you deliver that data directly into a new or existing support case.
The Symantec Diagnostic Tool (SymDiag) has been developed by Symantec over many years and has had a number of different names. The following support utilities have been a part of that history and are all now no longer used by support in favor of the improved and inclusive features maintained in SymDiag:
Build 2.1.272 (10/31/2019)
4201283 Communications section missing information for SEP 14.2
4247369 Definition corruption report shows no tests
4248232 Add WSS Service product
4250139 Add Protection Status self-help report
4250666 Collect Data for support will select all installed products
4252361 Enforce and Detection 15.1 services have errors
4253548 [SEP Cloud] Update latest version report
4253899 SymDiag has heap corruption crash while running Symantec.Diag.Products.GetFeatures
4254655 Set Application Hardening feature test to Information in the Feature Status report
4255368 [SEP 15] Update latest version report
Build 2.1.270 (10/2/2019)
4188084 Show Protection<guid>.dat in SymDiag
4243680 [SEPM] Clarification on recommended space in SEPM
4248068 [SEP 14.2 RU1 MP1] Update latest version (refresh)
4248527 Show Cloud Subscription status in Information
4248558 [SEP 15] Update latest version
4248728 Display Subscription Status in SEP Information
4248775 [SEP Cloud] Update latest version
4251456 [SEP 14.2/15] Update latest version
Build 2.1.268 (9/5/2019)
4248378 Encryption Desktop is sometimes not displayed
Build 2.1.268 (8/26/2019)
4113910 [14.1] Detect entitlement to Application Hardening
4123826 [14.1] Detect if HID is active on SEP client
4123829 [14.1] Determine if SEP client is using low bandwidth mode for definition updates
4123834 [14.1] Determine if MEM policy is enabled
4222696 Examine additional registry value for IE Enhanced Security self-help report
4224812 Update Linux support for .Net 4.0
4228804 Display both SEP SBE and SEP C when neither installed
4240822 [SEP 14.2 RU1a] Update latest version report
4240947 Create ica product
4240948 Create DLP OCR product
4240949 DataInsight product integration into SymDiag
4241058 Add DataInsight product DLL
4241254 DataInsight product Reports
4241575 Create ica product DLL
4241576 Create ica product reports
4242016 ICA product installation detection and version detection
4242018 ICA product - collect Database logs
4242732 Create ica product information page
4243188 [ICA] Database impersonation support
4243461 Add DLP OCR product DLL
4243472 [DLP OCR] Add reports - System Requirement, services, latest version
4243525 [DLP OCR] collect log files
4243839 Update latest version of SEP 15 (client only)
4244966 [SEP Cloud] Update latest version
4246224 SEPM CR Appendix C is listing all groups, even those with no clients
4246226 SEP Debug Wpp Provider Id list needs to have a vertical scroll bar
4246672 Add SYMSA1487 to EPClient and SEP SBE (EPMP)
4246828 [SEP Cloud] Update latest version
4246951 [KB Updates] Remove link to TECH105894 in EP communications self-help reports
4247159 SEP Intrusion Prevention status report can lock and not complete
4243713 Unable to stop WPP debug logging
Includes data collection improvements
Build 2.1.264 (6/4/2019)
4014911 Clarify debug logging issue reproduction text: Click 'Next' to stop debug logging and start data collection
4066938 [Cloud] Add WPP reboot logging to SEP Cloud and SEP SBE
4077645 Disabling sylink debug logging causes timed debug logging to prompt to continue
4088399 [SEP] Test connectivity to Reputation Server
4103635 Collect Event Logging for MDM
4134929 Parsed log month-day are reversed
4181989 SEPM Service Permissions report is missing
4212313 Change SEP Cloud latest version report to show Warning status when beyond latest version
4217735 Reversal of sub-folder exclusion inclusion in Configuration Review
4234972 Update SEP Cloud latest version report
4236166 SONAR Low Risk Detection finding report is displayed when it is OK
4236941 Add new commands to help file
4237780 [SYMSA1479] Update security advisory report for EPClient and EPConsole
4237781 [SYMSA1479] Add security advisory report to EP SBE and EP Cloud
4238526 Cmdline: -ps -prod epconsole -s is not capturing config review
4238904 Remove WI from public as current releases do not support
4240477 Update latest version of EP SBE
4240791 Collect additional files for dlp enforce
4240941 Collect additional files for dlp detection
4240943 Collect additional files for ict
4240944 Collect additional files for endpoint agent
4241312 Add Endpoint Vulnerability Remediation to feature list
Build 2.1.260 (4/1/2019)
4002717 Add CVSS score or severity to vulnerability report
4077975 IndexOutOfRangeException at System.Data.RBTree'1.GetNodeByIndex
4127494 Exception when running on Win7 tablet and collecting data
4207335 [Reduce Run Time] Run Proactive Services report as Advanced Option for data collection for Support scan
4216289 Finding 'Application Learning is enabled' shows the top 5 groups based on client count
4218308 Increase Customer Information viewable space
4219060 Add Windows Server 2019
4219667 Did not detect WSS SSL Intercept Certificate
4221315 SEPM_VulnerableClientVersions table is missing when running SE Value Reports
4222600 Update SEP Cloud to latest version
4224809 The minimum .Net Framework is now v3.5
4224843 Add missing builds of SEP
4225341 If run self help on sepm, Protect Overview tab is displayed
4225495 Failed to stop WPP Logger when finishing WPP reboot debug logging
4228810 Update latest version of SEPC
4229750 Allow user to deselect the ScGroupPolicy command
4231748 The Appendix “Groups to Number of Clients” does not show groups with no clients
4232673 Enable Web Isolation
4233705 AV Defs out of date finding includes clients that have not checked in
Build 2.1.254 (12/5/2018)
4211827 Add refresh of 14.2 MP1 to SEP
4212179 Update latest version of SEP Cloud
4214935 On SEPM 14 CR, SONAR status is incorrect
4214945 SEPM CR: Linux client does not support Network Threat Protection, Proactive Threat Protection
4215172 Add new version to Unified Agent
4215761 Unable to connect to DLP database as ipcClient.jar did not run
4216574 Add Advisory SYMSA1468
4216945 Update latest version 188.8.131.52
Related terms: symhelp, symhelpexe,symantec help
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