In April 2018, Symantec launched a new Entitlement Management Capability called the Account Based Entitlement View (ABEV) located within the ‘My Products’ tab in MySymantec.
Customers can now see all their entitlements listed under the account that they were purchased as well as gaining access to their software and licence keys without having to register any serial numbers.
Resellers & Partners can now see all entitlements that they resold to their end customers enabling more on time renewals.
Effective November 18th, 2018, Symantec will introduce a new self-service Software Download capability within the ABEV that allows customers to download the software for their entitlements directly from the product details page in the ABEV instead of having to go to a separate legacy software download portal.
Customer Purchase Cycle
Customers purchase Symantec products typically via the channel which Symantec fulfills by sending a licence key and a welcome letter containing instructions for accessing the product software via the legacy software download portal.
This new capability will allow customers to simply download the product software directly from the ABEV via the product details page as shown below:
Download Software Tab
Prior to November 2018, the ‘Download Software’ tab contains a button that takes the user to the legacy software download portal in a separate browser window leading to a disjointed user experience as shown below:
The November release will now display the download capability within the product details tab itself thereby providing a frictionless download experience as shown below:
The file selection and download experience is identical to that of the legacy software download portal which means customers do not have to learn any new procedures.
The user selects either the ‘Recommended Files’ or the ‘Archive’ tab followed by the desired language (where this is an option) before going onto the file download section as shown below:
The file download section contains product description highlighting the key features of the product, links to product documentation and a file filter to reduce the size of the file selection table and the file selection table itself.
After selecting all the required files for download, customers must accept the EULA in order to enable the download button which they click to complete the process.
For an entitlement that contains multiple products, the download software tab will display them all in a screen similar to the following:
For more details on the ABEV changes to ‘My Products’ tab, please refer to the MySymantec training link https://support.symantec.com/en_US/quick-links/online-portal-resources.html#opr_video