Customers today are taking advantage of volume discounts and buying large numbers of licences for Symantec products for use across their entire organization and then calling into Customer Care to split those licences into smaller quantities for use in individual offices. This subdivision task can be a lengthy and time-consuming process.
Effective November 18th, 2018, Symantec will introduce a new self-service Partial Licence Key generation capability within MySymantec that allows customers to split one large licence key into smaller keys for deployment onto separate machines without having to call Customer Care.
This capability only applies to Symantec products that are activated by a licence file with a ‘.slf’ file name extension - SEP Endpoint Protection is one such product
As well as dividing a large key into smaller quantities, customers can also return previously created partial keys that can then be reused into creating new keys with different quantities.
MySymantec contains an entitlement management capability (called the Account Based Entitlement View - ABEV for short) located within the ‘My Products’ tab. The ABEV enables a user associated to an account to see all entitlements purchased under that account as well as providing access to the software and licence keys for those entitlements.
The customer purchase cycle and the ABEV
In the example below, Bill @ Acme Inc purchases, via the reseller, a single SEP entitlement for the Acme organization which comprises of 1000 staff across four locations (San Francisco, Denver, Wisconsin, Florida). Symantec fulfills the order with a welcome letter and a licence key for 1000 units delivered via email.
After the initial purchase cycle is complete, all users associated to Acme Inc will see this new entitlement in their ABEV as shown below:
When Bill logs into MySymantec, he will see the single entitlement in his ABEV however he must now split this key into smaller keys for each of the four locations.
This scenario exists today, and this document shows how customers like Bill can use the new Partial Licence Key generation capability to split large licence keys into smaller partial keys which can then be deployed on different machines.
ABEV Product Details page
Selecting the entitlement in the ABEV table will bring the user to the product details page which will include more details about the entitlement as shown below:
Some of the additional details include the account site address, support type, service ID and service level and, if the permissions allow, the reseller name and site address details are also shown.
Additional user capabilities are displayed by tabs at the bottom of the product details page. In this example, ‘download software’ enables the user to download the software for this entitlement whereas ‘download licence’ enables the user to download the licence key to the local machine.
Download Licence Tab
If the licence key associated to this entitlement supports Partial Licence Keys, then the ‘Download Licence’ tab will display the Partial Licence Key generation capability as shown below:
The capability comprises of the following elements:
- At the top, a licence key summary graphic shows the quantity purchased as well as the consumed and available quantities.
- Alongside, a ‘Create Key’ button allows the creation of smaller licence keys. It is disabled if there is no available quantity.
- A table below shows either ‘Active Keys’ or the ‘Transaction History’ of all key events associated to this entitlement. In this example, there is one active key of a quantity 1000 that was created at order fulfillment time.
- Two action buttons for each active key allow the user to download the key to the local device or return the key.
To create a partial licence key, there must be an available quantity. However, as shown above, the initial key delivered at fulfilment has consumed all the quantity, so it must first be returned so that smaller keys can be created. Note that returned keys must NOT continue to be used to avoid liability for over use charges.
Once the initial key is returned, the Active Key table will then appear as follows:
The Consumed and Available quantities are updated, there are no active keys and the ‘Create Key’ button is enabled.
Using the ‘Create Key’ button to create a new partial key with quantity 300 will result in the Active Key table appearing as follows:
The licence key summary is updated and the new key is displayed in the table as well as being downloaded to the local machine. The action buttons allow other users to download the newly created key at any time.
More keys can be created up to the Available quantity limit and active keys can be returned at any time to increase the available quantity.
Finally, the transaction history will show the sequence of events in chronological order as shown below:
Please note the following key points apply to the Partial Licence Key generation capability:
- Partial license keys will overwrite each other when applied to the same machine. Please apply partial license keys to separate machines.
- Any returned keys must not be used anymore otherwise the customer is liable to any over-deployment caused by the reuse of keys.
- Whenever the entitlement is renewed or it’s quantity increased, all partial keys are automatically returned and must be re-created again by the customer.
- Only Standard or Site Admin users can create partial licence keys. View-only users are only able to see the entitlement details.
For more details on the ABEV changes to ‘My Products’ tab, please refer to the MySymantec training page at https://support.symantec.com/en_US/quick-links/online-portal-resources.html#opr_video