Symantec Endpoing Protection (SEP) 14.2 clients using a LiveUpdate (LU) policy where a Group Update Provider (GUP) is configured and the "Maximum time that clients try..." option is set to "After" with any value, are failing to update definitions. SEP clients older than 14.2 receive content as expected using the same LU policy.
This appears to be occuring in instances where clients are LiveUpdate policy and GUP (Group Update Provider) configuration that does not provide any addresses for the client to try using as a GUP. If the LiveUpdate GUP configuration provides at least one address to try, then failover to SEPM should work as expected.
Symantec is aware of this issue and will update this article when a solution becomes available. Click the Subscribe to this Article button to be notified of future updates through email.
Workarounds: make sure that the LiveUpdate GUP configuration provides at least one address for clients to try as a GUP. Or if clients are in a group that is not expected to use GUPs, just point LiveUpdate policy directly to SEPM, Symantec LiveUpdate, or an internal LiveUpdate server.
Symantec will update this article once more information is available. Click the Subscribe to this Article button to be notified of future updates through email.
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