Business Critical Services - Remote Product Specialist Covered Products

Business Critical Services
Remote Product Specialist Covered Products

Updated April 25, 2016


The following chart identifies, by Product Family, the Symantec Software eligible for coverage under Symantec Business Critical Services - Remote Product Specialist ("BCS-RPS"). Purchase of BCS-RPS for a specific Product Family will entitle the purchaser to BCS-RPS for all Symantec Software identified below as part of that Product Family. Unless otherwise noted, BCS-RPS for a specific product title will include all available Add-ons, Agents and Options. Customer is required to purchase BCS-RPS for the all applicable Product Families in order to obtain BCS-RPS for a suite of Symantec Software, unless otherwise noted below. Support for Appliances will be covered by the corresponding software products Product Family. 

Capitalized terms not otherwise defined herein shall have the meanings given in Customer's agreement for BCS-RPS or the certificate setting forth terms and conditions for Business Critical Services - Remote Product Specialist, as applicable. This list of BCS-RPS Covered Products may be revised and updated by Symantec from time to time without notice. The specific Software that is included in a Product Family may differ from region to region. For more information relating to the Software that is included in a specific Product Family in your region, please contact your local Business Critical Services representative.


Advanced Threat Protection (ATP) Family
ATP: Email
ATP: Endpoint
ATP: Network

Altiris Endpoint Management Family
Asset Management Suite
Client Management Suite
Deployment Solution
Inventory Solution
IT Management Suite
Mobile Management
Patch Management Solution
Server Management Suite

Control Compliance Suite Family
Assessment Manager
Control Compliance Suite
Enterprise Security Manager
Policy Manager
Protection Center
Standards Manager
Vendor Risk Manager

Critical System Protection Family
Critical System Protection Client Edition
Critical System Protection Monitoring Edition
Critical System Protection Server
Datacenter Security Server
Datacenter Security Advanced

Data Loss Prevention Family
Data Loss Prevention
Data Loss Prevention Endpoint
Data Loss Prevention Mobile
Data Loss Prevention Network
Data Loss Prevention Standard
Data Loss Prevention Storage

Encryption Family
Desktop Corporate
Desktop Email
Desktop Home
Desktop Professional
Desktop Storage
Drive Encryption (formally Whole Disk Encryption)
Drive Encryption Workgroup Edition (formally Whole Disk Encryption Workgroup Edition)
Encryption Management Server (formally Universal Server)
Endpoint Encryption Device Control
Endpoint Encryption Full Disk Edition
Endpoint Encryption Removable Storage Edition
File Share Encryption (formerly NetShare)
Gateway Email Encryption (formerly Universal Gateway Email)
Key Management Server
Mobile Encryption for iOS
PGP Command Line
PGP Support Package for BlackBerry
PGP Viewer for Android
Endpoint Protection Family
Endpoint Protection
Endpoint Protection Mobile Edition
Endpoint Protection Small Business Edition
Protection Engine for Cloud Services
Protection Engine for Network Attached Storage
Protection for SharePoint Servers

Endpoint Virtualization Family
Workspace Virtualization
Workspace Streaming

Identity Access Manager Family
Identify Access Manager

Messaging Security Family
Mail Security for Domino
Mail Security for Microsoft Exchange
Messaging Gateway for Service Provider
Messaging Gateway powered by Brightmail
Messaging Gateway Small Business Edition powered by Brightmail
Protection Engine for Cloud Services
Protection Engine for Network Attached Storage
Protection Services for Sharepoint
Web Gateway

Mobility Family
App Center
Mobile Management
Mobile Management for Configuration Manager
Mobile Security

Network Access Control Family
Network Access Control
Network Access Control Mobile Edition
Network Access Control Starter Edition

User Authentication Family
Authentication Service
Managed PKI
Validation & ID Protection