Support Extensions Program
Supported Products

The Support Extensions Program is a suite of services that have been designed to meet the changing support needs of customers on older versions of our software. Customers may purchase Legacy Support or Sustaining Support services in order to receive support beyond the periods specified in the current Symantec EOL policy.

 

Legacy Support

  • • 24x7 phone support, e-mail assistance from technical support engineers
  • • Access to currently available content updates, Maintenance Packs and Minor Releases, and future Software Version Upgrades
  • • When appropriate, the ability to receive software fixes from Engineering, together with the option to escalate to engineering if required.

 

Sustaining Support

  • • Available to customers after the EOSL and delivered primarily via email/web
  • • If appropriate, cases may get escalated to our technical support engineers in order to access currently available content updates, Maintenance Packs and Minor Release
  • • Access to future Software Version Upgrades

 

Available Legacy and Sustaining Support

NetBackup

Platform Version Symantec EOSL End of Legacy Support End of Sustaining Support
      View supported products View supported products
All 6.x 10/3/2012 10/3/2013 10/3/2014
All 7.x 2/2/2017 2/3/2019 2/3/2019

 

Storage Foundation

Platform Version Symantec EOSL End of Legacy Support End of Sustaining Support
      View supported products View supported products
AIX SFHA 5.0 8/31/2014 8/31/2016 8/31/2016
AIX SFHA 5.1 11/30/2016 11/30/2018 11/30/2018
AIX SFHA 6.0 12/19/2018 12/19/2020 12/19/2020
HP-UX SFHA 3.5 12/31/2013 12/31/2015 12/31/2015
HP-UX SFHA 4.1 1/5/2011 1/5/2013 1/5/2013
HP-UX SFHA 5.0 8/31/2014 8/31/2016 8/31/2016
HP-UX SFHA 5.1 5/5/2015 5/5/2017 5/5/2017
RHEL SFHA 4.0 9/13/2011 9/13/2013 9/13/2013
RHEL SFHA 4.1 8/6/2013 8/6/2015 8/6/2015
RHEL SFHA 5.0 8/31/2014 8/31/2016 8/31/2016
RHEL SFHA 5.1 11/30/2016 11/30/2018 11/30/2018
Solaris SFHA 3.5 9/6/2007 9/6/2009 9/6/2009
Solaris SFHA 4.0 1/7/2011 1/7/2013 1/7/2013
Solaris SFHA 4.1 11/7/2012 11/7/2014 11/7/2014
Solaris SFHA 5.0 8/31/2014 8/31/2016 8/31/2016
Solaris SFHA 5.1 11/30/2016 11/30/2018 11/30/2018
Solaris SFHA 6.0 12/19/2018 12/19/2020 12/19/2020
Windows SFHA 4.1 7/31/2011 7/31/2013 7/31/2013
Windows SFHA 5.0 1/16/2014 11/30/2016 11/30/2016
Windows SFHA 5.1 11/30/2016 11/30/2018 11/30/2018

 

Filestore

Platform Version Symantec EOSL End of Legacy Support End of Sustaining Support
All 5.6   12/31/2016 12/31/2019
All 5.7   12/31/2016 12/31/2016
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