See what's new on our online portal and access resources on how to make the most of our online support tools
The MySymantec Support Portal will be undergoing maintenance between the hours of 6AM and 6PM PST on Nov 17th and as a result, some customers may not be able to open support cases for certain Symantec products. For urgent assistance, please phone Symantec Support.
The Enterprise Licensing Portal will be undergoing maintenance between the hours of 6AM and 6PM PST Nov 17th and will be unavailable during this time. Licensing transactions will still be available via the My Products (ABEV) tab on MySymantec. For urgent assistance, please phone Symantec Support.
To learn more about the new ABEV Portal experience view A New Entitlement Management Capability within MySymantec and MySymantec - how the view is derived for the 'My Products' tab.
On November 18th we will be introducing a number of enhancements to MySymantec to assist in the management of products, licenses, downloads and case creation.
Over the past few months we have been piloting new capability in MySymantec called ABEV (Account Based Entitlement View). This capability replaces the existing licensing portals and brings entitlement management, key generation and software downloads altogether in one place under MySymantec. Our pilot users have been extremely receptive of the positive changes we have made to this process.
Provides customers with the capability to split one large license key into smaller keys for deployment onto separate machines without having to call customer care. This capability only applies to Symantec products that are activated by a license file with a ‘.slf’ file name extension, for example SEP Endpoint Protection. With this capability customers can also return previously created partial keys that can then be reused to create new keys with different quantities.
Enables customers to download the software for their entitlements instead of having to go to a separate software download portal. Simply log into MySymantec, select the ‘My Products’ tab and select the appropriate entitlement in the Products list to access the software downloads.
The case creation process is being significantly simplified to make it easier to create cases through MySymantec. Some enhancements include:
A new Entitlement Grouping capability will be launched enabling administrators to restrict user access to entitlements within the ABEV with the overall goal of improving your account security. This capability is part of the new Account Based Entitlement View (ABEV for short) that is being rolled out to customers in phases. To learn more about ABEV and this new capability check out the resources below.
Starting May 21st, we are launching new Entitlement Management capabilities in MySymantec to select groups of users with the goal to have everyone moved across over the coming months. This new feature is available in the ‘My Products’ tab and enables you to view all purchases as well as access your product software and license keys.
Effective June 18th, users will have the ability to export their case list view to .CSV format via the MySymantec Support Portal providing users with additional flexibility when managing their open/closed cases.
We are pleased to announce that the Symantec and Network Protection Security Advisories have now been consolidated onto the Symantec Support site. This change enables you to view, filter and search for Security Advisories all in one place.
Effective May 17th, when accessing My Account from the universal header you’ll be presented with a new and improve profile experience providing you one centralized location to manage your profile, account and notification preferences.
Administrators in MySymantec will be able to manage the Support Contacts that have access to their accounts. This new tab lists all contacts associated to the account with assigned access permissions.
Effective April 27th 2018, when viewing case details via the MySymantec portal / Cases tab, the Plan of Action object found under the Related tab will be merged with the Next Steps object.
Learn about and download the Symantec Diagnostic Tool (SymDiag), which helps identify common issues, gathers data for support-assisted troubleshooting, and links to additional support resources.