What is happening?
On January 4, 2018, Symantec published an ERASER Engine update (18.104.22.1688) to address compatibility issues with a recent Microsoft update.
On January 2, 2018, reports surfaced of a serious design flaw in Intel CPUs that require an update at the operating system level to fix. All modern computers with Intel chips reportedly produced in the last 10 years appear to be affected, including those running Windows and Linux.
In response to news of the Intel processor design flaw, Microsoft released an emergency update for Windows. In addition, Microsoft published a statement regarding potential compatibility issues between the update and multiple antivirus vendors' software. For certain Symantec products, the Microsoft patch conflicts with Symantec's ERASER (Expanded Remediation And Side Effect Repair) engine.
Which Symantec products are affected?
- Symantec Endpoint Protection (SEP)
- Symantec Endpoint Protection Cloud (SEP Cloud)
- Symantec Endpoint Protection Small Business Edition (SEP SBE)
How do I update affected Symantec products?
Update affected Symantec products using LiveUpdate.
Is more information available?