What do I need to know about the 6.2 SP2 release of Altiris® Local Recovery™ Software?
Altiris® Local Recovery™ 6.2 SP
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Local Recovery will only work on systems running Microsoft Windows* 2000 Professional SP3, Windows XP Home and Professional Editions, Windows 2003, and Windows Vista. The local recovery products support all IDE hard drive controllers, Serial ATA controllers, some RAID controllers, and standard Adaptec* and LSI Logic* series SCSI controllers currently shipping from Altiris OEM partners. Other supported controllers are listed in the last chapter of the Local Recovery help. During the installation of Local Recovery, if an unsupported device driver is detected, the user will receive an installation error indicating that unsupported drivers have been detected. If these drivers have been loaded as part of an existing factory image and there is not a dependent device in the system, removal of the driver from the Device Manager in Windows should correct the problem and allow installation to occur normally.
New Features for Local Recovery 6.2 SP2
1. Microsoft Windows Vista (32-bit and 64-bit Edition) Support
Local Recovery Agent can be installed and run on Windows Vista operating system 32-bit and 64-bit versions.
Note: For Windows Vista support, Local Recovery Pro 6.2 SP2 must be installed on the Altiris® Notification Server™ 6.0 SP3 R4 platform. For details, see article 27859, "Notification Server 6.0 SP3 R4."
2. Support for Microsoft Windows XP Professional x64 Edition and 2003 Server x64
This release of Local Recovery Pro supports 64-bit versions of Windows XP and 2003 Server operating systems as client platforms. For that, the new Win64 Recovery Agent Package has been created for installation on client computers running 64-bit version of Windows.
The following issues were resolved in this release. For additional information regarding a fixed issue, click on the Article ID link.
|A number of fixes were made for Recovery Solution since the previous release (6.2 SP1). The following fixes are included in 6.2 SP2:
Recovery Solution 6.2.2332—Hotfix 2
Article 31403, "Snapshot fails on a computer having large number of disks or partitions (Hotfix 2)."
Recovery Solution 6.2.2332—Hotfix 7
Recovery Solution 6.2.2332—Hotfix 15
Recovery Solution 6.2.2332—Hotfix 20
|For more information about all released hotfixes, see article 29505.|
The following are unresolved issues and workaround instructions for issues in this release.
| Recovery Agent Installation on VMware Vista Client
Altiris Partition creation may fail with "unsupported hardware" error during Local Recovery Agent setup on VMWare Windows Vista computer which system partition occupies the entire disk. This is a current VMware limitation. The workaround is to have, modify, or initially create the Windows partition to be smaller than the total disk size by ~100 MB (free unused space) before creating the Altiris Partition.
Changing System Partition Size or Altiris Partition Size using Vista Causes Recovery Failure
You cannot change the size of the Altiris Partition itself because it is hidden to Windows.
|Encrypted Files Cannot Be RFE’ed to Same but Non-Encrypted Files
Due to encryption keys being user specific, it is not possible to gain the benefits of redundant file elimination when comparing two identical files if one is encrypted and the other is not. The issue appears only once a file is decrypted or encrypted. Note that redundant block elimination (RBE) works fine with both encrypted and decrypted files.
|Different Wallpaper Screen Appears During System Rollback
During a system rollback, a different wallpaper screen, such as the default wallpaper screen, may appear. This is normal and all settings will be restored after the rollback is completed.
|Firewall Settings Not Restored On Windows XP
After performing a network settings rollback on Windows XP computers, firewall settings may not be restored. In these cases, firewall settings must be restored manually.
|Dynamic Volumes are not supported
The current release of Local Recovery Pro does not support dynamic disks on protected computers.
|No support for TPM security chip
Protected computers using the TPM* security chip are not supported with this release of Local Recovery Pro.
|User Logon Screen Changed To Classic Windows Style While Installing Altiris Local Recovery
When a Windows XP computer is restarted during the installation of Local Recovery, the classic Windows logon screen is displayed even if the Use Welcome Screen (icons) and Use Fast User Switching options are selected. The selected logon screen will be correctly displayed after the installation and first snapshot is completed.
|Local Recovery Drive Controller Support
During the installation of Local Recovery if an unsupported device driver is detected the user will receive an installation error indicating that unsupported drivers have been detected. If these drivers have been loaded as part of an existing factory image and there is not a dependent device in the system, removal of the driver from the Device Manager in Windows should correct the problem and allow installation to occur normally.
|Altiris Embedded BootWorks Partition
Local Recovery places the contents of snapshots into a hidden Altiris partition. Altiris® Deployment Solution™ 6.1 and earlier Embedded BootWorks (EBW) partition and the Altiris partition cannot reside simultaneously on the same physical drive. If you have an EBW partition and you attempt to install and/or create an Altiris partition, the installation will fail with an error message instructing you to remove the EBW partition prior to creating the Altiris partition. If you wish to keep an EBW partition and have computer backup and recovery capabilities, you must upgrade and use Altiris Recovery Solution in network mode only.
Note: Deployment Solution 6.5 EBW partitions are supported.
|Using Third-Party Imaging Tools on a Computer Containing Altiris Partition
If you need to image a computer that has an Altiris partition on its drive, you will need to use Altiris RapiDeploy from Altiris Deployment Solution 6.5 Hotfix 2. You cannot successfully image and preserve an Altiris partition using some older versions of RapiDeploy or by using the products of another company.
|Issues with Dual-Boot
Local Recovery requires that the operating system should be installed to the same disk from which the BIOS boots. This especially can be a problem in a dual-boot environment. In order for Local Recovery to work correctly in a dual-boot environment, it must be installed under an operating system that is installed on the booting disk.
|The Following RAID Adapters are not supported
|System Restore Doesn't Work When DISK0 is a Removable Drive
Rollback will fail if the Altiris Partition was created on a removable hard disk drive (FireWire* or USB) that is set as Disk0 in computer’s BIOS.
|Issues with Intel 945G Express Chipset
Altiris partition creation fails on a Parallel ATA IDE* hard disk drive attached to Intel® 945G Express* Chipset with Standard ATA\ATAPI Dual Channel controller.
|Snapshot Excludes with Wildcards May Not Work
If you use wildcards to specify an excluded folder (example: C:\Folder*) and add exceptions to it, a folder with a matching name and its files will be backed up nevertheless. To work around the problem do not use wildcards to specify excludes with exceptions or do not add exceptions to excludes with wildcards.
BitLocker Drive Encryption is not Supported
Local Recovery Agent does not support Microsoft Windows Vista's BitLocker drive encryption.
See article 35458, "It is impossible to create a Local Recovery Partition if Microsoft Windows Vista's BitLocker drive encryption is turned ON on 'ALL' volumes on the computer."
|Full Disk Encryption is not Supported Local Recovery Agent is not compatible with third-party full disk encryption software.
See article 35484, "What are the known compatibility issues for Recovery Solution 6.2 SP2 related to Disk Encryption software?"
Altiris product documentation is available in Microsoft HTML Help* (.chm) and Adobe Acrobat* (.pdf) formats. To view Altiris product documentation in .pdf format, use Adobe Acrobat Reader* (available at: http://www.adobe.com/products/acrobat/readstep2.html).
You can access documentation from the Altiris Console by clicking the following icons in the upper-right corner of the console:
Access the contextual online help by clicking the online help icon.
Access an index of all installed help by clicking the index icon.
Altiris Information Resources
|Source||What Information it Includes||Where to Find it|
|Altiris Documentation||Information about new features, update instructions, and known issues for each release. Includes Altiris formal documentation such as Release Notes, Help, Reference Guides, Best Practice Articles, and Technical Reference Articles.||http://www.altiris.com/support/documentation|
|Altiris Knowledgebase||Comprehensive collection of articles, incidents, and issues for Altiris solutions.||http://kb.altiris.com/|
an online magazine for Altiris users
|Best Practices, tips and tricks, and articles for users of Altiris solutions.||http://www.altiris.com/juice|
|Online Forums||Forums for Altiris solutions and suites.||http://forums.altiris.com/|
|6/14/2007||Document Published on Altiris Knowledgebase.|
|6/07/2007||The Initial 6.2 SP2 Version of Document Posted|
Imported Document Id