What do I need to know about the 2.1 release of Dell Client Manager?
Dell Client Manager 2.1
Dell Client Manager is the most powerful Dell hardware management solution available for Dell Precision* workstations, OptiPlex* desktops, and Latitude* notebooks. The unprecedented integration of Dell OpenManage Client Instrumentation with the Altiris management platform has resulted in a single, remote console. Using Dell Client Manager, you can do the following:
- Identify every Dell client computer in your environment.
- Automatically deploy the Dell OpenManage Client Instrumentation (OMCI agent) to client computers.
- Obtain detailed inventory client computer data, including hardware information and BIOS settings.
- Update the BIOS on client computers to the latest version.
- Configure BIOS settings on client computers.
- Employ hardware monitoring on client computers that can trigger alerts.
- Generate a wide range of reports that help you manage client computers.
Dell Computer Models that Support Alert Standard Format (ASF)
To use ASF 2.0, client computers must be ASF 2.0 capable. To be ASF 2.0 capable, a computer must have a network adapter and computer BIOS that supports ASF 2.0. Some Dell computers may have Broadcom network adapters that support ASF 2.0 while the computer BIOS does not.
The following models fully support ASF 2.0:
- Dell Precision 390
- Dell Precision 490 (with updated BIOS)
- Dell Precision 690 (with updated BIOS)
- OptiPlex 745
- OptiPlex 740
- Latitude D531
- Latitude D630
- Latitude D631
- Latitude D830
Supported computers can be identified through the "All supported ASF 2.0 capable Dell client computers" collection.
Dell Client Manager may recognize other models that have ASF-capable network adapters but do not have ASF 2.0 support in the computer BIOS. In these cases, these computers will be listed as capable in the “All Broadcom ASF capable computers” collection. They may also have the Out of Band Task Agent installed on them along with fully supported models. ASF 2.0 functionality will not be available on these computers, and it will not cause any problems to have the agent installed on computers that are not fully supported.
Dell Computer Models that Support Intel® Active Management Technology (Intel® AMT)
The following models fully support Intel AMT 2.0 and later:
- Dell OptiPlex 745c
For details on discovering and managing Intel AMT capable computers, see the Out of Band Management Solution Help (see Additional Documentation).
Dell Client Manager requires Altiris® Notification Server™ 6.0 SP3 or later. Notification Server requires the following:
- Processor: Pentium lll 800 MHz or faster
- Memory: 1 GB RAM
- Hard drive: 20 GB
- Operating system: Windows 2003 Server SP1 or Windows 2000 Server SP4
- Database: Microsoft SQL Server 2000 SP3 or 2005
- Browser: Microsoft Internet Explorer 6 or later
Dell Client Manager installs Altiris® Out of Band Management Solution™ software on the Notification Server. Out of Band Management Solution requires the following:
- .NET Framework Version 2.0 installed on the Notification Server computer.
Important: The Internet Information Service (IIS) must be configured to use .NET Framework Version 1.0, or the Notification Server will not work.
- (Optional) If you want to use the Transport Layer Security (TLS) feature for secure communication between the Notification Server and the client Intel AMT capable computer, the following requirements must be met:
- The Notification Server computer must be running Microsoft Windows Server 2003 SP1. TLS does not work with Microsoft Windows 2000 Server.
- A certification authority (CA) must be installed and configured on the Notification Server computer.
Important: If you are installing on a clean computer, make sure the IIS is installed before CA.
For instructions on installing and configuring the CA, see the Out of Band Management Solution Reference Guide (see Additional Documentation) and Intel Active Management Technology Setup and Configuration Service Installation and User Manual
Client Computer Requirements
Full feature support is available for most Dell OptiPlex, Latitude, and Dell Precision client computers. See the list of supported computers.
The Dell Client Manager Agent requires the following:
- Operating system: Windows 2000 SP3 or later
- Memory: 64 MB RAM
- Available disk space: 5 MB disk space for the Altiris Agent, plus space to install the required software
Supported operating system languages are English, French, German, Japanese, Simplified Chinese, Spanish, and Portuguese.
Note: For Windows Vista support, you must install the following solution manually (from the Solution Center on an existing Notification Server) prior to installing Dell Client Manager:
- Altiris Notification Server 6.0 SP3 Update KB27859
To install the update
- In the Altiris Console, select the Configuration tab (If you are using the Altiris Console 6.5, select View > Configuration).
- In the left pane, select Upgrade/Install Additional Solutions.
- In the right pane, click the Available Solutions tab.
- Click Segments.
- Click Notification Server Upgrades and Updates to expand the category.
- Click Altiris NS SP3 Update KB27859 and follow the on-screen instructions.
Where to Download Dell Client Manager
To download and extract the installer files
- Go to the Dell Open Manage Web site at www.Dell.com/openmanage.
- In the list on the left, click Client Management.
Dell Client Manager is a suite of solutions installed on an Altiris Notification Server. If you do not have Altiris Notification Server software installed, you can use the Altiris Installation and Configuration Manager to install both Altiris Notification Server and Dell Client Manager. You can access the utility from www.Dell.com/openmanage > Client Management.
For details, see the Dell Client Manager Reference Guide (see Additional Documentation).
Difficulty downloading Dell Client Manager from the Altiris Web site (Altiris Installation and Configuration Manager)
In a small number of cases, certain proxy server configurations may not allow the Altiris Installation and Configuration Manager (AICM) to download the necessary Dell Client Manager installation files. If you are using AICM in an environment that uses a proxy server and either of the following occurs: 1) The AICM program loads successfully but displays an Internet connection error before any install files are downloaded or 2) If AICM is not able to download ANY files after several minutes, you may be experiencing this limitation.
Upgrading Dell Client Manager
|Upgrading the client computer from OMCI 6.x||If a computer is updated from version 6.x, OMCI will be automatically uninstalled, the computer will be automatically restarted, and then the current version will be installed.|
|Upgrading the client computer from OMCI 7.x||If a computer is updated from an earlier version of 7.x, a restart is not performed. However, there may be cases where some components may not install correctly, and in this case, Dell Client Manager will detect this and perform a restart to correctly configure all components.|
|User rights and OMCI upgrade on client computer||If a computer has OMCI 7.1, and the current logged on user does not have administrator rights, an automatic upgrade to a newer version of OMCI will fail. To upgrade, manually uninstall OMCI 7.1, then use the Dell Client Manager Agent Install policy to reinstall OMCI. Dell Client Manager includes a collection named “All supported Dell Client Computers with Dell OMCI 7.1 Software installed” to help you identify these computers.|
|Client computer OMCI upgrade limitations||All versions prior to 6.x cannot be upgraded. You must manually uninstall OMCI, and then use the Dell Client Manager Agent Install policy to install the current version.|
|Unsupported models collections not removed sometimes||The supported Dell models list and the corresponding collections get updated during the Dell Client Manager upgrade. If you have assigned a policy to the collection of Dell models no longer supported, the collection will not be deleted from the Notification Server during the upgrade. A warning can appear in the Notification Server log, which will not affect the normal operation of Dell Client Manager.|
|Uninstall Dell Client Manager Plus documentation manually||There is no separate documentation pack for Dell Client Manager Plus (previously known as Dell OMCA) in this release. If you are upgrading from a previous version of Dell Client Manager Plus, the Altiris Dell Client Manager Plus Documentation will not be uninstalled. You will have to uninstall the documentation manually.|
1. Upgrading to Dell Client Manager 2.1
Dell Client Manager 2.1 will automatically upgrade prior versions of Dell Client Manager (1.0, 1.0 SP1, and 2.0). Customers who already have Dell Client Manager 1.x can select an option within their Altiris Notification Server to upgrade their current version by selecting Configuration tab > Upgrade/Install Additional Solutions (left hand navigation pane) > Available Solutions tab > Segments > Partner Solutions section.
Note: We recommend that you disable any enabled Dell Client Manager BIOS and Monitoring policies prior to performing an upgrade.
If you have installed Dell Client Manager 2.1 Standard and you want to upgrade to Dell Client Manager Plus or Altiris® Client Management Suite™ software, only those solutions that the customer does not already have will be installed. If the customer has older versions of solutions contained in either of these suites, the individual solutions will attempt to upgrade the older versions.
2. Installing and Upgrading the Dell Client Manager Agent
The Dell Client Manager Agent includes Dell OMCI client software that provides the ability to gather detailed inventory, change BIOS settings, upgrade BIOS, and coordinate these automated tasks through the Altiris Agent.
The Dell OMCI version that is included in this release is 7.5.630.
You can use the Dell Client Manager Agent Install policy to install OMCI on computers that do not have it already installed. The instructions for doing this are included in the Dell Client Manager Reference Guide (see Additional Documentation).
If you are upgrading from Dell Client Manager 1.0, 1.0 SP1, or 2.0 (with the older version of OMCI included), you can upgrade both the Dell Client Manager Agent and Dell OMCI on the managed client computers by using the Dell Client Manager Agent Upgrade policy.
If you have computers that already have a previous version of OMCI installed, the agent install policy will also upgrade the OMCI software. You can upgrade all 6.x and 7.x versions earlier than 7.4.
Dell Client Manager includes a restricted trial license that is valid for 90 days on 900,000 nodes. You can register and receive a free unlimited and permanent license by visiting the following Web site: http://www.altiris.com/Partners/AlliancePartners/Dell/DCMLicensing.aspx.
There are three Notification Server policies that you can use to uninstall Dell Client Manager Agents:
- Dell Client Manager Agent and OMCI Software uninstall
- Dell Client Manager Agent uninstall
- Dell OMCI Software uninstall
You can uninstall both clients or each one. For example, you may want to uninstall the Dell Client Manager Agent but keep OMCI to use in another way. After that, you may want to uninstall OMCI if you have already uninstalled the Dell Client Manager Agent.
A special collection "All supported Dell Client Computers running Dell OMCI software without Dell Client Manager Agent" is the default collection for uninstalling Dell OMCI software because you generally wouldn't uninstall OMCI if you have the Dell Client Manager Agent already installed.
Improvements for this release include the following new features:
New Dell Computer Models Supported
See the list of supported models.
Microsoft Windows Vista Supported
The Dell Client Manager Agent can be rolled out to Dell client computers running Microsoft Windows Vista (Business and Ultimate versions).
Dell OMCI Version Updated
The Dell OMCI version that is included in this release is 7.5.630. The existing Dell OMCI installation will be automatically upgraded when you run either the Dell Client Manager Agent Install or Upgrade task on the Dell client computers.
Intel Active Management Technology (Intel AMT) Support
Altiris Out of Band Management Solution, which is included in this release (when installed from the Solution Center), provides out-of-band management support of the new Dell OptiPlex computers with Intel AMT 2.0 and later.
Administrator can Control Reboots Required by Dell Client Manager Agent Installation
The Notification Server administrator can control when to perform Dell client computer reboots that are required by the Dell Client Manager Agent installation or upgrade task. The reboot can be performed immediately, or at a later time, using the Task Management Solution. A collection listing the computers pending reboot is created, and the administrator can assign the Task Management's Reboot task to that collection and run it on a schedule.
Dell OMCI Notifications can be Disabled
The administrator can disable OMCI notifications centrally from the Altiris Console to avoid duplicated alert notifications.
Expanded Boot Devices List
The list of boot devices in a group has been expanded. Now the administrator can set a more accurate boot order for a Dell client computer.
Reduced Network Traffic
The events sent to the Notification Server are now grouped on per-policy basis to reduce the network traffic. The Dell discovery and installed components inventory can be disabled from the Dell Client Manager Agent Settings policy.
Dell Client Manager Solution Folders can be Moved
You can move the Dell Client Manager Solution folders within the Altiris Console.
Internal Tasks and Packages Exposed
For troubleshooting purposes, the internal supplementary tasks are shown in the Internal Autogenerated Items folder.
No known issues were fixed in this release.
The following are unresolved issues in this release. For additional information regarding a known issue, click the Article ID link.
|Known Issue||Article ID|
Do not perform a shutdown operation after a BIOS upgrade
After performing a BIOS upgrade, the computer must be restarted rather than shut down. If a computer is shut down, the BIOS upgrade will not take affect and you may cause the computer to not start properly.
BIOS password restrictions
BIOS Passwords set in a BIOS policy have the following restrictions:
These restrictions apply to both setting passwords and password verification.
BIOS password numeric values
When using a computer's BIOS configuration utility (after a start or restart), a BIOS password entered from the numeric keypad on a keyboard (below NumLock) doesn't match a similar password entered from numeric keys under the F1...F10 keys. Dell Client Manager does not recognize the format from the numeric keypad in the BIOS.
Extracting .hdr file from non-packaged BIOS upgrade .exe file
When using DOS-based BIOS upgrade files, you must extract the .hdr file from the downloaded .exe file. You can do this by running filename.exe –writehdrfile.
Some files may not extract correctly. This occurs because the extraction process requires more memory than it's allocated by default. If this occurs, right-click the .exe, click the Memory tab of the .exe file properties, and modify memory allocation values to maximum values for all settings. Then close the properties dialog and re-execute the extraction process.
Asset Tag length limitations
If setting the Asset Tag value in the BIOS profile, there is a 10-character limit. If you have more than 10 characters, this will cause the changing of an Asset Tag (of more than 10 characters) to fail.
Example: If you use a %systemname% macro as a value for the Asset Tag, and if %systemname% is more than 10 characters, the set operation will fail.
Boot order limitations
Text in dialog not localized
When working with Monitoring Policies, the pre-defined action text in the “Create incident” dialog for automated actions is not localized and appears only in English. On Japanese language operating systems, the pre-defined create incident action is not displayed in the dialog. However, you can create your own.
BIOS upgrade not automatically performed with password-locked screen saver
If using an Upgrade BIOS policy for a client computer that has a password-locked screen saver, by default it will prevent the computer from automatically restarting and flashing the BIOS. (If the computer is manually rebooted, it will then flash the BIOS). In the Upgrade BIOS policy, there is an option (Force running applications to quit upon restart) that is cleared by default. If you select this option, the computer will restart and flash the BIOS automatically.
Dell Client Manager Real-Time view showing for non-Dell computers
When viewing the Resource Manager for a non-Dell computer and viewing the Real-Time tab, the Dell Client Manager view is visible. You may see a non-functional credentials dialog and other errors. We recommend not using this view for non-Dell computers.
Hyperthreading settings management not possible on some models
Hyperthreading status on Dell OptiPlex 745 and 745C computers is displayed as Disabled or Enabled, but in fact, the settings are not supported by the BIOS and cannot be changed.
Upgrade BIOS on Dell Latitude 131L before managing the computer
Hardware inventory collection, monitoring policies, and stand-alone packages fail to run on Dell Latitude 131L computers with BIOS version 1.7 or earlier. To manage the computers, manually upgrade the BIOS to version 2.1 or later by running a BIOS upgrade package on the client computer. The BIOS upgrade package can be obtained from the Dell Web site (http://support.dell.com/).
BIOS cannot be upgraded on Dell Latitude 131L
You cannot upgrade the BIOS to versions 2.1 or earlier on Dell Latitude 131L remotely, using a BIOS Upgrade policy. You have to upgrade the BIOS manually by running a BIOS upgrade package on the client computer.
Dell is currently working on resolving the issue. Check the Dell Web site if a newer version of BIOS is available (http://support.dell.com/).
BIOS settings cannot be changed on Dell Latitude 131L
BIOS settings on Dell Latitude 131L cannot be changed, either by using a BIOS Settings Policy or Real-Time view.
BIOS cannot be upgraded on Dell OptiPlex 740
You cannot upgrade the BIOS to versions 1.0.5 or earlier on Dell OptiPlex 740 remotely, using a BIOS Upgrade policy.
Dell is currently working on resolving the issue. Check the Dell Web site if a newer version of BIOS is available (http://support.dell.com/).
Incorrect message in the tooltip help
In the BIOS Profile dialog, the tooltip help for the "Front USB Ports" item should read "Enables or Disables the USB ports on the front of the chassis."
ASF Out-of-Band power management limitation
Dell Latitude D531, D630, D631, and D830 notebooks with ASF 2.0 capability do not support Reboot/Reset power management command using ASF technology - only Power On and Power Off power actions are supported.
Altiris product documentation is available in Microsoft* HTML Help (.chm) and Adobe Acrobat* (.pdf) formats. To view Altiris product documentation in .PDF format, use Adobe Acrobat Reader (available at: http://www.adobe.com/products/acrobat/readstep2.html).
By default, documentation files are installed in the following directory on the Altiris® Notification Server™ computer:
C:\Program Files\Altiris\Notification Server\NSCap\Help.
The following documentation is provided with Dell Client Manager:
Dell Client Manager Reference Guide
Altiris Information Resources
|Source||What Information it Includes||Location|
|Altiris Documentation||Information about new features, update instructions, and known issues for each release. Includes Altiris formal documentation such as release notes, help, reference guides, best practice articles, and technical reference articles.||http://www.altiris.com/support/documentation|
|Altiris Knowledgebase||Comprehensive collection of articles, incidents, and issues for Altiris solutions.||http://kb.altiris.com/|
an online magazine for Altiris users
|Best practices, tips and tricks, and articles for users of Altiris solutions.||http://www.altiris.com/juice|
|Online Forums||Forums for Altiris solutions and suites.||http://forums.altiris.com/|
|3/13/2007||Added more supported platforms|
|2/16/2007||Added latest known issues|
|1/10/2007||Beta version release|