AnswerAll user specific settings used by Helpdesk are stored in the tag table.
Run this query to remove all tag entries for a specific user:Delete from tag where Tag_collection_id =(Select Tag_collection_id from contact where NT_ID = 'Domain\User')Substitute the user's information in the above query where it says Domain\User
If you are unsure of the users NT_ID value run this query:
select nt_id from contact where name like '%UserName%'
where UserName is a string that matches all or part of the user.
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