Question How do I configure escalations on a Dialog component in a Workflow project?
A dialog workflow component can be configured to escalate the task after a determined amount of time:
Using the configuration on the Event tab of a Dialog Workflow component:
Click the Add button to add a time span to wait before the escalation starts:
Configure the Decision Model to perform a task when an escalation time frame occurs:
Note: Any configured escalations must execute before a timeout path will execute. The timer for a dialog timeout will start after the last escalation has executed. If you are experiencing problems with escalations or timeouts not executing, please see KB 43630 for authentication configuration.
This is machine translated content
Login to Subscribe
Please login to set up your subscription.
Didn't find the article you were looking for? Try these resources.