Question How do I configure escalations on a Dialog component in a Workflow project?
A dialog workflow component can be configured to escalate the task after a determined amount of time:
Using the configuration on the Event tab of a Dialog Workflow component:
Click the Add button to add a time span to wait before the escalation starts:
Configure the Decision Model to perform a task when an escalation time frame occurs:
Note: Any configured escalations must execute before a timeout path will execute. The timer for a dialog timeout will start after the last escalation has executed. If you are experiencing problems with escalations or timeouts not executing, please see KB 43630 for authentication configuration.
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