When importing Users through the Active Directory import the Associations for Department and Company do not happen. As a consequence, this information is not populated in Helpdesk during the Helpdesk Resource synchronization.
Microsoft Active Directory Import
This can happen if the Column Mappings are altered in some way. Currently the Active Directory import process only creates thes Associations if the import rule is using the Default Column Mappings.
Note: Even if you open the column mapping for the user import but make no changes, it will appear that you are no longer using the default.
Make sure you are at the latest version of the Active Directory import tool.
*The fix will not take effect until after you create a new rule in "Microsoft Active Directory Import".
- Create a second rule for the "User" import and make sure not to open or change the "Default Column Mappings".
- Run the first "User" import rule again that contains custom "Default Column Mappings" , after this the Resource Associations such as "Company" and "Department" will be made.
- You may delete the additional 2nd "User" rule afterwards since the patch should now be applied for future imports.