How to troubleshoot Carbon Copy connection problems?
Steps to troubleshoot Carbon Copy connection problems:
Try Connecting to the problematic machine not with the machine name but with the machines IP address. If this fails follow the next steps.
In the Resources right-click on the machine you are trying to connect to and check if the “Asset Status” is “Active”; if it is not active, then you would not be able to connect to it.
On the machine you are trying to connect to, type into the command line “netstat -an”.
This will show the listening ports on the machine; Carbon Copy uses port 1680.
If this port is open then type into the command line “telnet IP 1680”
If you get the message; access denied; then a firewall is active.
If you get the message; can not connect, please try one of the other LISTENING ports from the “netstat -an”; if telnet fails to connect on this machine try the same steps on another machine, but it will probably be a network problem if this fails.
- Make sure you are using a back slash between domain and user and not a forward: domain\user
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