Why does an incident show "Created by: username (guest)" when the worker is a member of the Altiris Administrators and Altiris Supervisors Security Roles?
There are four different Helpdesk consoles:
- http://localhost/AeXHD/winuser/: The default console allows an unauthenticated contact/worker to create new incidents, view their incidents, edit their incidents, edit contract/worker information, and search the knowledge base.
- http://localhost/AeXHD/winuser/NTUser.aspx: This console allows a contact to only create an incident and requires authentication.
If an incident is created using http://localhost/AeXHD/worker/, the "Created by: workername ( )" will correctly show the worker's Security Role.
However, if http://localhost/AeXHD/winuser/, http://localhost/AeXHD/winuser/NTUser.aspx, or http://localhost/AeXHD/guest/ consoles are used then "(guest)" will be in the "Created by:" field.