This page lets you escalate an incident to multiple users or groups. It appears when you click Advanced on the Escalate page.
See Escalate page.
This page is available only if you perform a privileged escalation. The user group that you belong to determines the type of escalation that you can perform.
See About escalating incidents.
When you escalate an incident to multiple people, each person has the ability to work on the task. The task becomes assigned to and leased to the first person who begins working on the task.
See About restricting access to open tasks (leasing).
Table: Sections and options on the Escalate to Multiple Users/Groups page
Groups with Permissions
Lists the groups that have permission to work on incidents and add one or more groups to the Escalation List section.
Lists the users who have permission to work on incidents and lets you add one or more users to the Escalation List section.
Lists the users and groups that you added from the other sections and lets you remove one or more of them from this list.
Lists the users or groups that you searched for and lets you select one or more of them to add to the Escalation List section.
Let you specify whether to search for users or groups.
Lets you type the text to search for.
Escalates the incident to the users and groups that are in the Escalation List.
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