In Helpdesk Solution, accessing an article for reviewing or editing displays, “The page cannot be displayed." In the Internet Explorer* status bar, the browser shows it tries to get access to a page located on \\"server_netbiosname"\.
What should I modify to get access to the article from outside the LAN and avoid the FQDN to Knowledge Base NetBIOS server name?
By default, the Knowledge Base server URL has a local address and prevents remote computers from getting access to the Knowledge Base server.
The setting to be modified is located in the Registry key under HKEY_LOCAL_MACHINE\Software\Altiris\eXpress\Helpdesk Package\Authority.
The local value must be replaced with a Fully Qualified Domain Name (FQDN). This FQDN must be fully resolvable by remote workstations from outside the LAN and internally.