If a missed spam submission is made as per http://www.symantec.com/docs/TECH83081 to Symantec Security Response, should feedback on the results of the investigation be expected?
Feedback for these types of submission are only provided as a matter of course to customers with the support entitlement "Business Critical Services" (BCS). Customers with any other support entitlement including Basic, Gold, Extended and Essential are not entitled to such feedback.
There is no need to open up a technical support case regarding this unless requested to do so by a Symantec representative.
The following article should be used to determine whether the product spam control settings are correct: