See Preparing to back up.
See About restoring data.
To shut down the Symantec Workflow Server service
To stop the Default Web site
To back up ServiceDesk and Workflow
In the Microsoft Management Console, open a command prompt and run the %systemroot%\system32\inetsrv APPCMD add backup command. You run this command to ensure that you have a current backup of the metabase, as follows:
To restart the Default Web site
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