The restore process can be a little more complex and time consuming than the backup process, depending on what has failed in your environment.
Remember that a small amount of data may be lost, as outlined in the following topic:
See About backing up and restoring Symantec Workflow and ServiceDesk.
The following types of restore tasks are the most common:
Restoring the Process Manager database after a failure
See Restoring the Workflow Process Manager database after a failure.
Restoring the ServiceDesk server after a failure
See Restoring the ServiceDesk server after a failure.
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Submit a suspected infected file to Symantec.
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