You may need to restore a server after a ServiceDesk IIS failure or a Workflow Server failure. If the data disks or the entire operating system of your ServiceDesk server fails, you must run a base installation. Restoring a ServiceDesk or Workflow Server means that you get it up and running again.
See About restoring data.
To back up the current Process Manager database
Detach the Process Manager database
To reinstall the ServiceDesk server
Refer to the Symantec Knowledge Base article HOWTO49691 for ServiceDesk installation information.
To restart the World Wide Web Publishing Service on the ServiceDesk server
To restart the Symantec Workflow Server service