See Preparing to back up.
By default in IIS 7.5 the Application Host Helper Service performs backups of the Schema and Metabase. These backups are located in the History folder under the
inetsrv directory. You can also run the appcmd list backups command to see all the backups.
If any of the preceding sites do not appear in the backed-up database, then you must install the files again. Follow the instructions in the Symantec Knowledge Base, in article HOWTO49691, starting at page 16.
To generate the information, create a file that is called
enumvdirs.cmd. Open this link to Symantec Knowledge Base article TECH173381, and copy the contents of the attachment into your enumvdirs.cmd file.
Executing this command creates a TXT file that is called
SD.VirtualDirs.txt. If only ServiceDesk is installed on the computer that you use, this text file is 7,249 bytes in size. Study the output and ensure that at a minimum the information exists before you attempt to restore any data in the environment.
If you have installed or created your own workflows, you see them when you run the enumvdirs localhost > SD.VirtualDirs.txt command. If you need to rebuild your environment, you must republish those workflows that you created yourself.