On average, 25% of an asset costs come from the initial purchase and 75% of the costs are the services and the indirect costs that arise later. Tracking the total cost lets you keep track of all the costs that incur against an asset, a user, or an organization.
To track the costs that are associated with an asset, you use the cost items. You can apply the cost items to an asset manually on the Edit configuration item page, or automatically using the receiving process.
Tracking the total cost may involve any or all of the following costs:
For example, you buy a mouse for a computer or replace the toner for a printer. The receiving feature in procurement process lets you automatically apply a fixed asset or a consumable item as a cost item to an existing resource.
You can extend cost items by customizing a workflow to apply cost items to an asset if a certain event occurs. For example, you can apply a cost item when an incident ticket is resolved with a particular closure code.
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