Certain features were unavailable when using Helpdesk 6.0.297 (and previous) in Internet Explorer 7.0.
These features are listed in KB 30556.
Helpdesk 6.0.297 (and previous)
Internet Explorer 7.0 was released after Helpdesk 6.0.297 (SP4) was released. As a result, the vsflex8n.ocx control which is used for Helpdesk 6.x flex-grid based tables had some limitations in IE 7.0. Specific details are listed in KB 30556.
This issue was fixed in Helpdesk 6.0.308 (SP5). For more information, please refer to the release notes found in KB 35098.