Where is the information stored when the satisfaction survey is submitted?
Answer The entry for the overall experience is stored in the column Rating and that column is found in the workitem table. The responses for the rest of the questions are saved to the Comment field.
For information on how to customize the satisfaction survey, please refer to:
How do I customize the Satisfaction Survey in Helpdesk 6.0 SP5? http://www.symantec.com/business/support/index?page=content&id=HOWTO9489
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Set default language
Do you wish to save this as your future site?