You can download a utility to diagnose common issues you encounter with installing and using Symantec Endpoint Protection Manager or the Symantec Endpoint Protection client.
The support tool helps you with the following issues:
Lets you quickly and accurately identify known issues.
When the tool recognizes an issue, the tool redirects you to the resources to resolve the issue yourself.
When an issue is not resolved, the tool lets you easily submit data to Support for further diagnostics.
To troubleshoot computer issues with the Symantec Diagnostic Tool (SymDiag)
Do one of the following tasks:
In either the Symantec Endpoint Protection Manager or the client, click Help > Download Symantec Diagnostic Tool
Follow the on-screen instructions.