To check whether the server and client communicate, check the policy serial number on the console and on the client. If the client communicates with the management server and receives regular policy updates, the serial numbers should match.
If the policy serial numbers do not match, you can try to manually update the policies on the client computer and check the troubleshooting logs.
To view the policy serial number in the console
In the console, click Clients.
Under Clients, select the relevant group.
The policy serial number and policy date appear in the upper right corner of the program window.
The policy serial number and the policy date also appear at the bottom of the details list on the Details tab.
To view the policy serial number on the client computer
On the client computer, in the client, click Help > Troubleshooting.
On the Management tab, look at the policy serial number.
The serial number should match the serial number on the console for the group that the client computer is in.
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