Question How do I uncheck the "Comment visible to guests" by default on the Helpdesk Incident Edit screen?
Answer To set the default value of Visible to Guest as "No", modify the workItemEdit.ascx page. The modification consists of adding one one to the file:
w.current.workitem_comment_visible_to_guest = 0
The line should be inserted before the line of code reading DataStore("ExistingAllAttachments").
To apply this modification, make a copy of the original workItemEdit.ascx page and edit the copy. Redirect Helpdesk to the customized page by using a custom.config file. For assistance creating the custom.config, look at the Product Guide under the customization section. The Product Guide is found in article 32574
Imported Document Id
This is machine translated content
Login to Subscribe
Please login to set up your
For security reasons, your link to this document has expired. Please click on the attachment link to access this file.
The attachment that you are looking for no longer exists.
There has been an issue retrieving your attachment. Please try again.
Currently server is down.
Didn't find the article you were looking for? Try these resources.