In ServiceDesk, you can add Active Directory sync profile schedules so that they are available when adding your Active Directory sync profiles.
For example, you add an Active Directory server connection. You know the organizational units and groups that you want your Active Directory sync profiles to import from Active Directory to the Process Manager database. Now, you need to add Active Directory sync profile schedules. After you add these schedules, you can use them to schedule update and full synchronization when adding these Active Directory sync profiles.
Name your Active Directory sync profile schedules so that you can easily associate them with the sync profiles to which you want to assign them. If you ever need to edit the synchronization schedules for any of your Active Directory sync profiles, you must do so on the Active Directory Sync Profile Schedule page. You cannot edit the schedule while editing an Active Directory sync profile; you can only select a different schedule or add a new one.
After you add your Active Directory sync profile schedules, they appear in the drop-down lists for the Schedule For Full Sync Profile or Schedule For Update Sync Profile fields. These fields appear in the Add Schedule for Active Directory Server dialog box. This dialog box appears during the addition of an Active Directory sync profile.
The Schedule For Update Sync Profile field lets you schedule an automatic synchronization that only updates the changes that have been made to Active Directory since the last synchronization. The Schedule For Full Sync Profile field lets you schedule an automatic synchronization that updates the entire Active Directory domain or entire organizational units or groups.
To add Active Directory sync profile schedules
In the Process Manager portal, click Admin > Active Directory > Sync Profile Schedule.
On the Sync Profile Schedule page, at the far right of the title bar, click the Add Sync Profile Schedule symbol (green plus sign).
In the Sync Profile Schedule dialog box, enter the following information:
When you are finished, click Save.