Process Type Actions let you quickly do external processes directly from the incident and the change request tickets' Process View pages. ServiceDesk provides a set of default Process Type Actions.
You can delete obsolete or unused Process Type Actions from the Incident Management and Change Management Process View pages.
To delete a Process Type Action
In the Process Manager portal, on the Admin tab, click Data > Process Type Actions.
On the Process Type Action page, delete an action on one of the following:
In the confirmation dialog box, click OK.
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