You can configure rulesets for the Incident Management process. The set of rulesets is known as the automation library.
Video: For more information about configuring new automation rules for Incident Management, see the following on videos Symantec Connect:
To configure a new automation rule for Incident Management
In the Process Manager portal, click Admin > Process Automation.
On the Available Services page, expand Incident Management and then click Service Dashboard.
On the Automation Rules page, in the Service Dashboard: INCIDENT-MGMT section, locate the ruleset to which you want to add a rule.
To the right of the ruleset, click the Actions symbol (orange lightning) and then click Add Rule.
In the Add Rule dialog box, in the How groups are evaluated area, select one of the following options:
Click Add Group.
Click Add Condition.
In the How conditions in this group are evaluated area, select one of the following options:
In the Add Condition drop-down list, select a condition for the rule.
Select an option from each drop-down list that appears or type the information in the specified field to narrow the parameters of the condition.
(Optional) Check Not to set a condition that inverts the selected condition so that the rule only executes if the condition is false.
The Not operator applies only to the condition, not to the entire rule.
Click the Plus symbol (blue plus sign) to add the condition.
Click Add Action.
In the Actions drop-down list, select an action to execute if the condition is met.
Select an option from each drop-down list that appears or type the information in the specified field to narrow the parameters of the action.
Click the Plus symbol (blue plus sign) to add the action.
In the Disposition (on successful actions) area, select one of the following options:
(Optional) Click Advanced and select which of the following actions you want to include in the ruleset: