What level of support do I receive from Symantec Global Enterprise Support Services for Symantec Workflow Solution / Symantec ServiceDesk?
Symantec Global Enterprise Support Services currently provides support for the Symantec Workflow Solution and Symantec ServiceDesk for installation and break/fix of individual components only. If Altiris Consulting Services has been involved with your project development, we recommend re-engaging Altiris Consulting Services to provide continued support . At this time, we do not offer support for custom projects, custom components, or the full workflow processes defined by your business requirements.
Support may present projects as examples of certain process and components. These projects are for examples only and are not supported by Symantec. They may be used as examples of how to approach a particular process, but may not always be considered best practice.
Please refer to the following documents for Workflow and Servicedesk processes:
Symantec™ ServiceDesk User’s Guide Version 7.0 Symantec™ ServiceDesk Implementation Guide Version 7.0 Symantec™ ServiceDesk Portal User’s Guide Version 7.0 Altiris 7 Planning & Implementation Guide Version 1.1