Symantec is excited to announce the launch of a new enhanced case management workflow available through ClientNet.
Effective November 29th, 2018 when selecting ‘Support Ticketing Center’ from the ‘Support’ drop-down menu on ClientNet, users will be redirected to the MySymantec Support Portal where they can open, view and manage their support cases raised with Enterprise Customer Support & Customer Care.
- Consistent workflow – By moving ClientNet Ticketing Center to MySymantec, users will now experience a consistent case management workflow regardless of the products or services they’ve purchased from Symantec.
- Migrate to newer technology – Users can experience all the benefits and future enhancements planned for the MySymantec Support Portal.
We’re confident this enhanced workflow will improve our customers online support experience and we look forward to continuing to drive improvements in the near future!