You use CeGetter or other command line FTP tools to download virus definitions from the Symantec FTP servers. Your firewall only allows passive mode FTP connections.
All of the default Windows clients do not support passive mode FTP (for more info read
this Microsoft support article). You need to locate and download an FTP client that supports passive connections. One option is to find and use a program that supports SSLFTP, which allows your FTP connections to be secured via an encrypted SSL connection as well. After you download and install a client, you must modify the CeGetter.bat script to use your new client rather than the default Windows FTP connection.
You need to change the first line of the CeGetter.bat script in order to use your new FTP client. For example:
call "%systemdrive%\navup8.exe" move %systemdrive%\*.xdb C:\Program Files\SAV del /q %systemdrive%\navup8.exe
Note: The above example assumes your FTP client supports the same command line options as the Windows default FTP server. You should read the documentation for your client to make the appropriate modifications.
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