Symantec AntiVirus managed clients do not appear in Symantec System Center Clients do not show up in Symantec System Center Missing clients in Symantec System Center
You install Symantec AntiVirus managed clients, but the clients do not appear in Symantec System Center. The problem persists after you run the Discovery Service from the Tools menu.
Before you begin: If the affected clients are able to receive virus definitions updates from a parent server, then before you try the solutions in this document, read the following document:
Cannot see clients in the Symantec System Center, but Symantec AntiVirus or Symantec Client Security clients continue to receive virus definition updates
This problem has more than one cause, so more than one solution is provided. To fix the problem, try each of the following solutions in the order that they appear.
Confirm network communication
Make sure that the clients and the parent server can communicate.
To confirm network communication
If network communication fails, fix any problems on your network that are related to DNS or name resolution before you try the other solutions in this document.
Use the correct version of Symantec System Center
Make sure that you use the correct version of Symantec System Center for the version of Symantec AntiVirus that runs on the primary server.
For details, read Determining the version of Symantec System Center.
Configure Symantec System Center 10.x to manage legacy clients and servers
If you use Symantec System Center 10.x to manage any computers that run Symantec AntiVirus 9.x or earlier, perform the steps in the following document:
Managing legacy clients and servers with Symantec Client Security 3.x and Symantec AntiVirus Corporate Edition 10.x.
Confirm the presence of the server group root certificate
Communication fails if the server group root certificate is not present on Symantec AntiVirus 10.x servers, managed clients, and the computer that runs Symantec System Center. Legacy clients and servers do not need a copy of the root certificate.
To confirm the presence of the certificate on parent servers and computers that run Symantec System Center
To confirm the presence of the certificate on managed clients
Confirm that Symantec AntiVirus works correctly on the clients
Confirm that the Symantec AntiVirus service is started on the clients. Start Symantec AntiVirus, and make sure that the correct parent server name appears under General Information.
If the correct parent server name does not appear, restart the Symantec AntiVirus service. If the problem persists, copy the Grc.dat file from the parent server to the client.
For directions, read A guide to the Grc.dat file in Symantec AntiVirus Corporate Edition version 10.x.
Confirm that Symantec Network Drivers service is started on Symantec Client Security clients
If Symantec Client Security is installed, confirm that the Symantec Network Drivers service is started and that the Startup type is set to Automatic.
Note: The Symantec Network Drivers service appears on those computers that run Symantec AntiVirus instead of Symantec Client Security, but the Startup type should be set to Manual.
Confirm that Symantec AntiVirus works correctly on the parent server
On the parent server, confirm that the Symantec AntiVirus service is started and that the correct ports are open.
To confirm that the correct ports are open on the parent server
If the problem persists, try the solutions in the "Configure or disable the Windows Firewall" section or the "Confirm that the correct ports are open on firewalls and routers" section of this document:
Configure or disable the Windows Firewall
On Windows 2003/XP computers, confirm that the Windows Firewall is not configured to block communication. Do one of the following:
Confirm that the correct ports are open on firewalls and routers
Make sure that any firewalls and routers allow broadcast and directed UDP communication and that the needed ports are open.
For details, read the document for your version of Symantec AntiVirus:
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