Symantec Endpoint Protection 11.x: How do I use Disaster Recovery with the SEPM (Symantec Endpoint Protection Manager)?
Use the information in this article to recover your Symantec Endpoint Protection environment in the event of a disaster.
How to prepare for disaster recovery
To perform disaster recovery, you must prepare for disaster recovery. You prepare for disaster recovery by collecting critical files and information during and after a Symantec Endpoint Protection Manager installation. License files, keystore files, and configuration files are part of the information you gather. As a best practice, you should store the disaster recovery files off-site at a secure location.
High-level tasks to prepare for disaster recovery:
Back up your database on a regular basis, preferably weekly, and store the backups off site.
Warning: When moving the database file to another location, assure the integrity of the copied archive. If the archive is corrupted it will not be possible to restore the database!
|The database backup directory is located in \\Program Files\Symantec\Symantec Endpoint Protection Manager\data\backup. The backup file is named
|Locate your keystore file and your server.xml file.
The keystore file name is keystore_
|During the installation, these files were backed up to the directory that is named \\Program Files\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup.
You can also back up these files from the Admin panel in the Symantec Endpoint Protection Manager Console.
|Create and open a text file with a text editor. Name the
file Backup.txt, or a similar name. Open server.xml, locate
the keystorepass password, and copy and paste it into
the text file.
Leave the text file open.
|The password is used for both storepass and keypass. Storepass protects the JKS file. Keypass protects the private key. You enter these passwords to restore the certificate.
The password string looks like the below:
|If you have one domain only, find and copy the sylink.xml
file from a directory in \\Program Files\Symantec\
Symantec Endpoint Protection Manager\data\outbox\agent\ . Then, paste it to \\Program
Files\Symantec\ Symantec Endpoint Protection
Manager\Server Private Key Backup\.
If you have multiple domains, for each domain, locate
and copy a sylink.xml file on a client computer. Then
paste it into the following location:
\\Program Files\Symantec\ Symantec Endpoint
Protection Manager\Server Private Key Backup.
|The domain IDs are required if you do not have a backup of the database. This ID is in the sylink.xml file on the clients computers in each domain.|
|Open each sylink.xml file, locate the DomainId, and copy
and paste it into the Backup.txt text file.
If the Symantec Endpoint Protection Manager was installed to a Custom Web site and configured to use a custom HTTP port, type the custom port in the Backup.txt text file.
|You add this ID to a new domain that you create to contain
your existing clients.
The string in the sylink.xml file looks like
If the proper port is not used on restore, communication will not work properly.
|In the Backup.txt file, type the encryption password that
you used when you installed the first site in the
Note: If the Symantec Endpoint Protection Manager was installed in Simple mode, the password specified for use for the Admin account for the Symantec Endpoint Protection Manager is also the encryption password. If the Admin password is reset post-installation, the encryption password does not change.
You enter this key while installing the Symantec Endpoint Protection Manager.
If a different encryption password is used when performing disaster recovery without a database backup it will be required to replace the communication settings on all clients (by either using SylinkReplacer or reinstalling the clients).
|In the Backup.txt text file, type the IP address and host
name of the computer that runs the Symantec Endpoint
|If you have a catastrophic hardware failure, you must reinstall Symantec Endpoint Protection Manager on a computer that has the same IP address and host name.|
|In the Backup.txt file, type the site name that identifies Symantec Endpoint Protection Manager.
Save and close the Backup.txt file, which now contains the essential information that is required for disaster recovery.
|While the site name is not strictly required for reinstallation, it helps to create a consistent restoration.|
|Copy these files to removable media, and store the media
in a secure location, preferably in a safe.
|After you secure the files, you should remove these files from the computer that runs the Symantec Endpoint Protection Manager.|
- C Appendix
The following illustrates a text file that contains the information that is required to perform a successful disaster recovery.
If you create this file, you can copy and paste this information when required during disaster recovery.
About the disaster recovery process
The disaster recovery process requires you to sequentially complete the following procedures:
- Restore the Symantec Endpoint Protection Manager.
- Restore the server certificate.
- Restore client communications.
Note: How you restore client communications depends on whether or not you have access to a database backup.
Restoring the Symantec Endpoint Protection Manager
If you have a disaster, recover the files that were secured after initial installation. Then open the Backup.txt file that contains the passwords, domain IDs, and so
About identifying the new or the rebuilt computer
If you had a catastrophic hardware failure, you may need to rebuild the computer. If you rebuild the computer, you must assign it the original IP address and host
name. This information should be in the Backup.txt file.
Reinstalling the Symantec Endpoint Protection Manager
The key task to perform when you reinstall the Symantec Endpoint Protection Manager is to type the same encryption password you specified during installation
of Symantec Endpoint Protection Manager on the server that failed. You should also use the same settings that you used for other options during the previous
installation, such as Web site creation, database type, and password used for the admin user account.
Restoring the server certificate
The server certificate is a Java keystore that contains the public certificate and the private-public key pairs. You must enter the password that is contained in the
Backup.txt file. This password is also in the original server_timestamp.xml file.
To restore the server certificate
- Log on to the Console, and then click Admin.
- In the Admin pane, under Tasks, click Servers.
- Under View Servers, expand Local Site, and then click the computer name that identifies the local site.
- Under Tasks, click Manage Server Certificate.
- In the "Welcome" panel, click Next.
- In the Manage Server Certificate panel, check Update the Server Certificate and click Next.
- Under "Select the type of certificate to import", check JKS keystore and click Next.
Note: If you have implemented one of the other certificate types, select that type.
- In the "JKS Keystore" panel, click Browse, locate and select your backed up as "keystore_
.jks" keystore file, and then click OK.
- Open your disaster recovery text file and then select and copy the keystore password.
- Activate the "JKS Keystore" dialog box and then paste the keystore password into the "Keystore" and "Key" boxes.
Note: The only supported paste mechanism is Ctrl + V.
- Click Next.
Note: If you get an error message that says you have an invalid keystore file, it is likely you entered invalid passwords. Retry the password copy and paste process as described above.
- In the "Complete" panel, click Finish.
- Log off of the Console.
- Click Start> Settings> Control Panel> Administrative Tools> Services.
- In the "Services" window, right-click Symantec Endpoint Protection Manager and click Stop.
Note: Do not close the Services window until you are finished with disaster recovery and establish client communications.
- Right-click Symantec Endpoint Protection Manager and click Start.
Note: By stopping and starting Symantec Endpoint Protection Manager, you fully restore the certificate.
Restoring client communications
If you have access to a database backup, you can restore this database and then resume client communications. The advantage to restoring with a database backup
is that your clients reappear in their groups and they are subject to the original policies. If you do not have access to a database backup, you can still recover
communications with your clients, but they appear in the "Temporary group." Then you can recreate your group and your policy structure.
Restoring client communications with a database backup
You cannot restore a database on a computer that runs an active Symantec Endpoint Protection Manager service. You must stop and start it a few times.
To restore client communications with a database backup
- If you closed the Services window, click Start> Settings> Control Panel> Administrative Tools> Services.
- In the Services window, right-click Symantec Endpoint Protection Manager, and then click Stop.
Note: Do not close the Services window until you are finished with this procedure.
- Create the following directory:
\\Program Files\Symantec\Symantec Endpoint Protection Manager\data\backup
- Copy your database backup file to the directory.
Note: By default, the database backup file is named date_timestamp.zip.
- Click Start> Programs> Symantec Endpoint Protection Manager> Database Back Up and Restore.
- In the Database Back Up and Restore dialog box, click Restore.
- In the Restore Site dialog box, select the backup file that you copied to the backup directory, and then click OK.
Note: The database restoration time varies and depends on the size of your database.
- When the Message prompt appears, click OK.
- Click Exit.
- Click Start> Programs> Symantec Endpoint Protection Manager> Management Server Configuration Wizard.
- In the Welcome panel, check Reconfigure the Management Server, and then click Next.
- In the Server Information panel, modify input values if necessary to match previous inputs, and then click Next.
- In the Database Server Choice panel, check the database type to match the previous type, and then click Next.
- In the Database Information panel, modify and insert input values to match previous inputs, and then click Next.
Note: The configuration takes a few minutes. The server name is case sensitive.
- In the Configuration Completed dialog box, click Finish.
- Log on to the Symantec Endpoint Protection Manager Console.
- Right-click your groups, and then click Run Command on Group> Update Content.
Note: If the clients do not respond after about one half hour, restart the clients.
Restoring client communications without a database backup
For each domain that you use, you must create a new domain and insert the same domain ID into the database. These domain IDs are in the disaster recovery
text file if they were typed in to this file. The default domain is the "Default domain."
A best practice is to create a domain name that is identical to the previous domain name. To recreate the "Default (default) domain", append some value such as "_2"
( Example: Default_2). After you restore domains, you can delete the old default domain. Then rename the new domain back to "Default."
To restore client communications without a database backup
- Log on to the Symantec Endpoint Protection Manager Console.
- Click Admin.
- In the "System Administrator" pane, click Domains.
- Under "Tasks", click Add Domain.
- Click Advanced.
- Open the disaster recovery text file, select and copy the domain ID and then paste the domain ID into the "Domain ID" box.
- Click OK.
- Repeat this procedure for each domain to recover.
- Under "Tasks", click Administer Domain.
- Click Yes on the "Administer Domain" dialog box.
- Click OK.
- Restart all of the client computers.
Note: The computers appear in the Temporary group.
- If you use one domain only, delete the unused Default domain, and rename the newly created domain to Default.
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This article applies only to Symantec Endpoint Protection 11.x.
Disaster Recovery instructions for Symantec Endpoint Protection 12.1 are documented elsewhere. See Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager.