This article describes how to download the latest product version of Symantec Endpoint Protection (SEP). You can download the latest definitions in product through LiveUpdate automatically, or download and update definitions manually from Symantec.
Symantec Endpoint Protection 12.1.6 MP6
September 16, 2016
Customers with a support contract
You can download Symantec Endpoint Protection from Symantec FileConnect.
To access FileConnect you will need your product serial number. If you have not received an order fulfillment email that includes your license certificate, visit the Symantec Licensing portal or contact Customer Care at 1-800-721-3934.
To download licensed product:
- Go to FileConnect.
Note: To change the language in which you are browsing, click Change Language in the top menu.
- Enter your product serial number, and then click Submit Serial Number. The serial number is case sensitive.
If you encounter an error on the FileConnect page when entering serial number please contact Customer Care at 1-800-721-3934
- Click the appropriate language for your product, such as "Symantec Endpoint Protection 12.1 - International English."
- Under Show All Files, click + (the plus sign) for the file you want to download.
- Next to HTTPS Download, click the file link to start the download.
Customers without a support contract
To purchase a current version of a Symantec product, locate a Symantec Partner.
Frequently asked questions (FAQ)
My serial number does not work or is not recognized, and I receive an error with the FileConnect site after entering serial number, how do I get help?
Please contact Customer Care at 1-800-721-3934
What is included in the download?
See the guide to Endpoint Protection files on FileConnect (INFO2576).
Where can I find information about the product I download?
For information on new features, new fixes and system requirements, see the release notes and system requirements for all versions of Endpoint Protection (TECH163829).
Can I download older versions?
You will receive access to the most recent version of the software at the time of purchase. If you are current on maintenance/support on the license, you will have access to upgrades to which you are entitled via your Version Upgrade serial number. Older versions than what you purchased may not be available.
Refer to Symantec's End of Life Policy for more information on availability of previous product versions
Why does the .zip file fail to extract?
If you receive an error when trying to extract the file that you downloaded, it is possible that the download process did not finish. In this case, download the file again. If the problem persists, contact Customer Support.
What if the download doesn't complete?
If the download process does not complete successfully, download the file again. If the problem persists, contact Customer Support.
How long will the download take?
The download time depends on the size of the file, the speed of your connection and other factors.