Why this procedure may be necessary If the Symantec Administration Console for Macintosh (SACM) is reinstalled on the Mac Server, a new Private/Public key-set is created. Because of the new key, communication between Server and Clients cannot be established. Note that a new, unique key is created even if the
same password is chosen for the reinstallation. This condition is resolved when the Symantec Administration Console Client is reinstalled on the affected computers.
Note: Reinstalling the Client Console without removing it first (an "update") will not resolve the issue. The Public key and configuration files are not overwritten if the Client is not removed first.
Technical Information The Symantec Uninstaller on the installation CD only uninstalls Symantec AntiVirus for Macintosh 10.x. It does not uninstall any of the Symantec Administration Console components.