How to use the Symantec Endpoint Protection Manager (SEPM) Log Collecting Tool
The Symantec Endpoint Protection Manager Log Collection Tool is used to collect all or subsets of the Symantec Endpoint Protection Manager logs.
The logs are collected and compressed to a zip file called SEPM_logs.zip.
The log collection tool has only one file called collectLog.cmd. By default, it is installed in the \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools directory.
The tool can collect all or one of the following Symantec Endpoint Protection Manager logs:
Config wizard logs
How to Use
Simply running SymHelp v2.1.112 or higher will automatically run the SEPM Log Collection Tool. The tool can also be run on its own. User can use either of the following two approaches to run this tool on its own.
Collect all Symantec Endpoint Protection Manager logs
Navigate to \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools directory.
Double click the collectLog.cmd file and it will collect all Symantec Endpoint Protection Manager's logs and compress them into a file named SEPM_logs.zip in the Tools folder.
Collect all or subsets of Symantec Endpoint Protection Manager logs
Open a command window.
Change directory to \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
To collect all Symantec Endpoint Protection Manager logs, type the following command:
To collect a specific subset of Symantec Endpoint Protection Manager logs., type the following command:
is the desired parameter. The following are the available parameters:
SEPM all logs (This is the same as without parameter)
SEPM server logs
SEPM secars logs
SEPM console logs
SEPM config wizard logs
SEPM liveupdate logs
SEPM installshield logs
When the command has completed the log collection, the logs are compressed into a file named SEPM_logs.zip in the Tools folder
References Please note that, as stated in the Collecting Logs document (\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\collect_log.pdf), this tool collects only the server logs. The Symantec Endpoint Protection client logs and the Symantec Network Access Control client logs are not collected.
In certain cases, Symantec Technical Support may request that the SEPM be configured to generate debug logs. Troubleshooting other issues require the output of a more comprehensive tool such as the Symantec Help (SymHelp) diagnostic tool. Please see the Related Articles for further information.
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