During Symantec Endpoint Protection (SEP) startup, a pop up error message is displayed regarding Smc.exe and Faulting module spnet.dll. Symptoms There are error messages in the Windows Application Event Log with Event ID 1000 and 1004.
Faulting application smc.exe version 11.0.5002.301.
Faulting module spnet.dll.
Faulting address 0x0001b860.
A product issue involving the hash table for DNS host entries results in a crash of smc.exe.
This issue is resolved in Symantec Endpoint Protection 11 RU7 MP2. A fix is still being investigated for Endpoint Protection 12.1
Symantec Endpoint Protection 11.0 and 12.1
Login to Subscribe
Please login to set up your
Would you like to be subscribed to future notifications for this article?
For security reasons, your link to this document has expired. Please click on the attachment link to access this file.
The attachment that you are looking for no longer exists.
There has been an issue retrieving your attachment. Please try again.
Currently server is down.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Set default language
Do you wish to save this as your future site?