o Business hours for Basic Support are determined by regional business hours.
o Business hours for Essential and Platinum support are 24 hours per day, 365 days per year.
o For additional information about contract terms and services, visit http://www.symantec.com/enterprise/support/support_policies.jsp.
o To obtain a contact ID and password for the MySupport website, please send an e-mail to email@example.com.
o Be sure to provide the following information in the e-mail:
Contact Name, email address, and phone number
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