· Call 1-800-813-5867 or 1-800-342-0652 to open a new support request.
o To know about International support numbers, visit
o Business hours for Basic Support are determined by regional business hours.
o Business hours for Essential and Platinum support are 24 hours per day, 365 days per year.
o For additional information about contract terms and services, visit http://www.symantec.com/enterprise/support/support_policies.jsp.
· Open a new technical support case online at https://mysupport.symantec.com .
o Log into MySupport using your Symantec Contact ID and password.
o To obtain a contact ID and password for the MySupport website, please send an e-mail to firstname.lastname@example.org.
o Be sure to provide the following information in the e-mail:
Contact Name, email address, and phone number
On the left panel you will see the following;
You will need the following information;
Imported Document Id