Symptoms If an agent was registered without specifying an IP address on a multi-homed server, the following error may occur: "Connection Failed".
failure in establishing connection with Information Server <IS server name>
Failed to determine operating system or process
The agent must be "bound" to a specific IP address that is routable to the Data Collector/Information Server on computers that are multi-homed.
Run following setup script: ./setup.sh -ip <ip to bind to>
in the following directories: For AIX and Linux: /usr/local/BindView/bvcontrol For SuSe Linux, Solaris and HP-UX in the following directory: /opt/BindView/bvcontrol For example:
./setup.sh -lip <is_server_ip>
A confirmation that the Information server has been updated with the new address will appear, and then the system prompt.
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