You're unable to delete an existing roaming profile manually or through a security GPO while the DAgent service is running.
In order to report user information, the DAgent service registers the notification service SERVICE_ACCEPT_SESSIONCHANGE. This is not processed properly by the DAgent on Citrix and Windows Terminal Servers. By preventing the DAgent from registering the ACCEPT_SESSIONCHANGE notification service, the profile is then able to be deleted.
This behavior has been corrected in Deployment Solution 6.9.490 (SP5):
Install SP5 and update the DAgent to the latest version (build 6.9.490)
After upgrading, a new registry value is available on the client: 'HKEY_LOCAL_MACHINE | SOFTWARE | Altiris | Client Service | AcceptSessionChange'
Change the value of this DWORD to 0
Restart the DAgent service after making this change.
Deployment Solution 6.9 SP3 and SP4 (builds 6.9.430 - 6.9.453)
DAgent (builds 6.9.430 - 6.9.453)
Logged in Etrack (Symantec) database
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