You're unable to delete an existing roaming profile manually or through a security GPO while the DAgent service is running.
In order to report user information, the DAgent service registers the notification service SERVICE_ACCEPT_SESSIONCHANGE. This is not processed properly by the DAgent on Citrix and Windows Terminal Servers. By preventing the DAgent from registering the ACCEPT_SESSIONCHANGE notification service, the profile is then able to be deleted.
This behavior has been corrected in Deployment Solution 6.9.490 (SP5):
Install SP5 and update the DAgent to the latest version (build 6.9.490)
After upgrading, a new registry value is available on the client: 'HKEY_LOCAL_MACHINE | SOFTWARE | Altiris | Client Service | AcceptSessionChange'
Change the value of this DWORD to 0
Restart the DAgent service after making this change.
Deployment Solution 6.9 SP3 and SP4 (builds 6.9.430 - 6.9.453)
DAgent (builds 6.9.430 - 6.9.453)
Logged in Etrack (Symantec) database
This is machine translated content
Login to Subscribe
Please login to set up your subscription.
Didn't find the article you were looking for? Try these resources.