SLA Custom Business TimeSpan Configuration - (KB TECH148409) - This article, in addition to providing a more detailed explanation of BusinessTimeSpan configuration and the ability to customize it, also will require users to contact Symantec Support to obtain the fixes contained in the Logicbase.Core.dll. This, combined with the two previous articles should resolve most SLA-related issues.
KB Article Migration Failing - (KB TECH127648) - When attempting to migrate KB content from Helpdesk 6 to ServiceDesk 7, "No Categories Found" issues may be experienced or the body of the articles may be missing when migration completes. Both of these issues are addressed by this hotfix.
PRIMARY MR2 HOTFIX - Must contact support to access this hotfix via TECH133398
Contains IP Phone phone types, Pager phone types, licensing stored proc updates, SLA fixes and BTS fixes
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