You want to know how to download the latest version of one or more Symantec products.
You can download the latest version of your Symantec software from Symantec FileConnect.
Customers with a support contract
To access FileConnect, you need a valid product serial number. If you have not received an order fulfillment email that includes your license certificate, visit the Symantec Licensing Portal or contact Customer Care at 1-800-721-3934.
To download licensed product:
- Go to FileConnect.
Note: To change the language that is displayed on the page, click Change Language in the top menu.
- Enter your product serial number, and then click Submit Serial Number. The serial number is case-sensitive.
- Click the appropriate language for your product. For example, "Symantec Endpoint Protection 12.1 - International English."
- Under Show All Files, click + (the plus sign) for the file you want to download.
- Next to HTTPS Download, click the file link to start the download.
Customers without a support contract
If you do not have a current support contract and want to purchase a Symantec product, locate a Symantec Partner.
Frequently asked questions (FAQ)
Where can I find a list of products available on FileConnect?
What is included in each download?
Guides to the list of product files on FileConnect are available for the following products:
- Endpoint Protection (INFO2576)
Where can I find information about each version?
For information on new features, new fixes, and system requirements, see the following articles:
- Endpoint Protection (TECH163829).
Can I download older versions of Symantec products?
You have access to the most recent version of Symantec software at the time of purchase. If you are current on Maintenance, you will have access to upgrades to which you are entitled. However, older versions than what you purchased may not be available.
Refer to Symantec's End of Life Policy for more information on availability of previous product versions.
Why does the .zip file fail to extract?
If you receive an error when you extract the downloaded file, it is possible that the download process did not finish. In this case, download the file again. If the problem persists, contact Customer Support.
What if the download doesn't complete?
If the download process does not complete successfully, download the file again. If the problem persists, contact Customer Support.
How long does the download take?
The download time depends on the size of the file, the speed of your connection and other factors.
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