As a software developer, you would like Symantec to whitelist your software.
For Enterprise customers, the Symantec Software White-Listing program offers an opportunity to reduce the possibility of false positives by adding your software to a whitelist that Symantec maintains of known good software. Please note that Symantec offers this service to reduce false positives, but cannot guarantee that false positives will not occur. Decisions made by Symantec are also subject to change depending on a variety of factors that include, but are not limited to, alterations in the software, distribution of the software, or vulnerabilities in the software to misuse by the publisher or others. Symantec may also change its classification criteria and policies over time to address the constantly evolving security landscape. To submit software to participate in this program, please submit the candidate software to Symantec using the following form.
Enterprise Customer Software Whitelisting Program
Note: If your application for whitelisting is approved, it can take up to one week for the software in question to be whitelisted. You will be notified after the whitelisting process for that software is completed. You will also be notified if the application is not approved.
The recommendations in the following document may also help software developers avoid false positives:
Insight Deployment Best Practices
Note that the whitelisting portal is not the same as the false positives portal or the portal used to submit suspicious files. For details on the different portals and when each should be used, please see the Connect article Symantec Insider Tip: Successful Submissions.
For a FAQ on this program please see Software Whitelisting Program Frequently Asked Questions.
As of October 2017, Symantec no longer offers ISVs a proactive whitelisting partnership. If an independent software vendor's file is currently detected by Symantec, false positives may be submitted throught the usual FP portal.
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