Only a few clients are showing up in the SEPM.
In the Sylink log, between check point 4 and 5.1, following symptoms identified:
08/05 18:14:42  <SendRegistrationRequest:>http://SEPM_SERVER:8014 [encrypted data]
08/05 18:14:42  18:14:42=>Send HTTP REQUEST
08/05 18:14:45  <ScheduleNextUpdate>Manually assigned heartbeat=1 seconds
08/05 18:15:03  18:15:3=>HTTP REQUEST sent
08/05 18:15:03  <ParseErrorCode:>12029=>The attempt to connect to the server failed.
08/05 18:15:03  18:15:3=>QUERY return code
08/05 18:15:03  18:15:3=>QUERY return code completed
08/05 18:15:03  <SendRegistrationRequest:>SMS return=0
08/05 18:15:03  <ParseHTTPStatusCode:>0=>Uninterpreted Status
08/05 18:15:03  <SendRegistrationRequest:>ERR to query content length
08/05 18:15:03  <SendRegistrationRequest:>Content Lenght =>
08/05 18:15:03  HTTP returns status code=0
08/05 18:15:03  <SendRegistrationRequest:>RECEIVE STAGE COMPLETED
08/05 18:15:03  <SendRegistrationRequest:>COMPLETED, returned 5
08/05 18:15:03  HEARTBEAT: Check Point 5.1
Legacy proxy settings in the registry still persist after environmental changes on client machine.
The legacy proxy settings can be removed by performing the following steps:
1. Open the registry (Start->Run->type "regedit").
2. Go to HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\InternetSettings\connections
3. Delete the registry keys "DefaultConnectionSettings" and "SavedLegacySettings".
4. Reboot the machine.
Note: These registry keys will automatically regenerate after reboot of machine.
Did this article resolve your issue?
Did this article save you the trouble of contacting technical support?
How can we make this article more helpful?
Email Address (Optional)
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?