·One of the following EV Metadata is not present: Vault.MsgDirection, auto, reto
Open the EV Search page.
Enter appropriate search criteria to find the IM converstations.
Enter the following into the properties to return:
auth reto Vault.MsgDirection
Perform the search.
The search should show that the metadata is present.
If either auth, retro, or Vault.MsgDirection is not present then EV CA searches will not find IM conversations. See the attached screenshot for an example of how the results should look with valid and present metadata.
When EV CA performs a search it uses this metadata.If the metadata is either empty or not present then EV CA will not find the IM conversations.
For SMTP messages ingested into EV through the Exchange Journaling mailbox the Vault Journaling task attaches the Vault.MsgDirection to the email message.The value of this metadata indicates whether the message was sent from an external user to an internal user or from an internal user to an external user or from an internal user to an internal user.The value of zero indicates that the direction is “unknown”.
This issue has been addressed with the release of IM Manager 8.4.16.
Please upgrade to the latest version of IM Manager to resolve this issue.
Need to set EV Metadata Vault.MsgDirection when inserting IM Conversation into EV through API
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