2.Navigate to the downloaded folder and run Procmon.exe.
3.Restart IMLogRelayService service.
4.Save the Process Monitor log File | Save.
5.Chose All events and Native Process Monitor Format (PML).
6.Open the file and search for C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\
If you find a line with Process Name equal to IMLogRelayService.exe and the Path equal to C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\f297b602ef8c6bbff0bb187716f1604e_8461fb31-d62f-42bf-814c-78bc0aea071c (the f297b602ef8c6bbff0bb187716f1604e_8461fb31-d62f-42bf-814c-78bc0aea071c value will vary) and Result equal to ACCESS DENIED, this condition is met.
Permissions on C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\ folder do not allow IM Manager service account to create certificate pair keys, which causes the failure for AIM SSL initialization. Both Certificate services and Internet Explorer use this folder. See Microsoft KB for more details Default permissions for the MachineKeys folders.
Give the required account READ access to the file specified in the error message.
Right click on the filename.
Click the Security tab.
Click the Add... button.
Click the Locations... button.
Select the local machine.
Enter the account name as found from the procmon output (see above).
Click Check Names button. The name should be found.
Click OK. Click OK.
Imported Document Id
This is machine translated content
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