You have located IM Manager exported IM conversations in EV using http://localhost/enterprisevault/searcho2k.asp. You click on one of the IM Manager conversations. The following dialog box is displayed:
Could not show item.
Please try again; if it still fails, contact your Enterprise Vault administrator.
The handle is invalid.
This behavior is also seen in the following situations:
Running an EV search from within Outlook.
Running an EV search from within the EV Administration Console.
1. Open the EV Administration Console.
2. Navigate to Console Root|Enterprise Vault|Directory on <DirectoryServiceHostname>|<EnterpriseVaultSite>|Archives.
3. Click on the node where the IM Manager archive exists. For example, Shared or Exchange Journal.
4. Right click on the archive name in the right hand window pane and select Search....